Today’s contact centres can take on many different forms, and modern business environments demand that customers can be in contact with any department or personnel at any time. Not only that but the ways in which people contact your business are increasingly diverse – phone, fax, web, email, voicemail etc.

Moreover, as companies increasingly deliver a global service they need to ensure they have the technology in place which enables every facet of the business to deliver seamless, quality customer service.

Inter-Tel prides itself on delivering a variety of solutions tailored for any contact centre environment no matter what size. Inter-Tel’s award-winning Axxess communications platform integrates with our business partner software solutions to deliver comprehensive Computer Telephony Integration (CTI) solutions for all your contact requirements.

Flexibility Where You Need It

As business models embrace a more flexible approach to the way they do business, Inter-Tel delivers unrivalled technology to grow with your business. Remote and part-time workers are becoming an increasing percentage of contact centre staff and adopting a more flexible attitude to employees can improve motivation as well as help reduce staff turnover.

By enabling the industry leading IP functionality of the Axxess you can extend your contact centre beyond the confines of the office. Companies are increasingly deploying remote workers at home and even abroad. Utilising Voice over IP (VoIP) technology and computer telephony software means contact centre managers are able to monitor, manage and report on employee activity- at any time.