Calls need to be answered promptly and clients connected with associates instantly, regardless of their location. Long hold times, busy signals and misrouted or dropped calls result in client dissatisfaction. The time spent logging phone time and managing phone-related issues increases your administrative costs and demoralizes your staff.

The Solution

Imagine a sophisticated, easy-to-use phone system that helps drive revenue growth by keeping your team talking with (and billing) clients, not logging calls and struggling with complex phone features. Shipton Communications has developed a highly functional IP based PBX portfolio with proven Legal Services solutions that turn your phone system into a sophisticated communications tool.

Shipton Communications’s IP telephony portfolio can deliver calling features that can dramatically improve productivity, maximize billing and increase client satisfaction.

Shipton Communications’s proven Legal Service Solutions Portfolio can provide:

:: The latest and best in IP technology that uses VoIP to provide clear and consistent voice and data communications

:: Phone Manager, an intuitive PC-based graphical interface that allows associates to visually and intuitively manage and prioritise calls, voicemail messages and call history

:: billing efficiency and productivity

:: One-click time-tracking and account coding that bills telephone time automatically, so associates spend less time on paperwork and administration

:: Point-and-click dialing that lets associates reach key clients instantly

:: Built-in conference capabilities that provide a cost-effective alternative to bridges and third-party teleconferencing services

:: Sophisticated features that work from any phone, anywhere - not just the office - allowing your employees full mobility and unprecedented flexibility

:: Automated or manual call recording and archiving

:: A software-based infrastructure that grows with your firm, allowing you to save money by leveraging one phone system across multiple locations